Refund policy

TRUJVAA – Return & Exchange Policy

At TRUJVAA, each piece is thoughtfully curated and quality-checked to ensure it reaches you exactly as showcased.

No Return / No Refund

We do not offer returns or refunds in case of change of mind or personal preference.

All products are delivered as described and presented through our platform.

Exchange Policy (Damaged or Incorrect Items Only)

We accept exchanges only in the following cases:

• Product received is damaged, torn, or defective

• Incorrect item delivered

To request an exchange:

• Notify us within 24 hours of delivery

• Share a clear unboxing video as proof

Exchange Eligibility

To qualify for an exchange:

• The item must be unused, unworn, and in original condition

• All tags and packaging must be intact

• A valid proof of purchase is required

How to Request an Exchange

To initiate an exchange, please contact us at:

📧 trujvaa@gmail.com

Once your request is reviewed and approved:

• We will guide you with the return process and shipping instructions

• Items sent without prior approval will not be accepted

Important Notes

• Customers are requested to inspect their order upon delivery

• Report any damage, defect, or incorrect item within the specified timeframe so we can resolve it promptly

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or made-to-order products

• Sale items

• Gift cards

• Personal care goods

• Perishable items (if applicable)

• Hazardous or flammable products

Exchange Process

Once the returned item passes inspection:

• You may proceed with selecting an alternative product

• A fresh order can be placed for the new selection.

Need Assistance?

For any questions or support, feel free to reach out at:

📧 trujvaa@gmail.com